Reference

Understand Your Rights and Our Obligations

These legal terms set out what you can expect from 35bd and what we expect from you — covering account eligibility, data use, payment processing through JazzCash, Easypaisa, and Raast, and how disputes are handled.

Jurisdiction-aware termsPakistan-eligible regionsJazzCash, Easypaisa, Raast coveredAccount data protectionClear dispute process
35bd Understand Your Rights and Our Obligations
POLICY CONTACT

Reach Us on Legal or Policy Matters

If you have a question about how these terms apply to your account, need to request a data change, or want to flag a concern about how your information is handled, we have three ways to reach our policy team. Each channel is staffed and monitored, so you will receive a real response — not an automated bounce-back.

Account Support Ticket Log into your account and open a support ticket tagged 'Legal Query'. This creates a tracked record and gives our policy team the account context they need to respond accurately.
Email Policy Team Send your legal or data-related question to our policy contact address listed in the footer. Include your registered account email so we can match the request to your profile.
Live Chat — Account Help Use the live chat feature within your account session for time-sensitive queries about how a specific term applies to a pending transaction or account restriction.
ACCOUNT INTEGRITY

How 35bd Handles Data, Cookies and Account Security

Your account data is not sold to third parties. We hold only what we need to run your account — registration details, transaction history with JazzCash, Easypaisa, or Raast, and session logs used for security reviews. You can request a copy of your stored data or ask us to correct inaccurate records at any time through a support ticket.

Data Retention Policy

We keep your account and transaction records for the period required by our operational obligations. Once that period lapses, records are deleted or anonymised in line with our data schedule.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security Steps

Each login triggers an OTP to your registered mobile number. If you access your account from a new device or network, a secondary verification step is required before the session opens.

Requesting Account Changes

To update your registered mobile number, linked JazzCash or Easypaisa wallet, or account email, submit a formal change request via a support ticket with the relevant verification documents attached.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about how our terms work, what your rights are, and how to take action if something needs to change on your account.

These terms apply to any person who creates an account or accesses 35bd from an eligible region. Access depends on local law, and by registering you confirm you meet the eligibility conditions for your location.

Yes. Submit a data access request through a support ticket from your registered account. We will compile and deliver your stored records within the timeframe our data policy requires.

When you close your account, we retain transaction and registration records for the period required by our operational obligations, then delete or anonymise them. You will receive confirmation once the deletion step is complete.

Yes. Every deposit and withdrawal processed through JazzCash, Easypaisa, or Raast is logged against your account. These records are used for security reviews and are available to you on request via a support ticket.

We notify you at your registered contact details before any material update takes effect. Continuing to use your account after the notification date means you have accepted the revised terms.

Open a support ticket tagged 'Dispute — Terms' and describe the specific term and the action you are contesting. Our policy team reviews each case individually and responds with a written outcome.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.