Reference

How 35bd Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through JazzCash, Easypaisa, and Raast, and keep your account secure.

Account Data ProtectedJazzCash & Easypaisa ContextRaast Transfer RecordsCookie Controls AvailableContact Us Anytime
35bd How 35bd Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security is not a setting we toggle — it runs underneath every session. SSL encryption covers all data in transit, including payment confirmations sent through JazzCash, Easypaisa, and Raast. Cookies are used to keep your session active across devices so you do not lose your place when you switch from mobile to browser; you can manage non-essential cookie categories from your account preferences. Data is retained only as long as your account is open plus the period required by applicable financial record rules.

Encrypted Connections Every page and payment confirmation — including JazzCash and Easypaisa callbacks — runs over SSL so your data does not travel in plain text between your phone and our servers.
Cookie Preferences We use session cookies to maintain your login across your phone and browser. Non-essential cookies — analytics and performance — can be switched off in your account preferences without affecting your wallet or game access.
Data Retention Rules Account data is kept while your account is active. After closure, financial records are held for the period required under applicable rules in supported regions, then permanently deleted from our systems.
Your Right to Access Request a copy of what we hold, ask for a correction, or submit a deletion request via email or live chat. Mark it as a privacy request so it reaches the dedicated data team directly.
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to know what data we hold on your account, ask us to correct it, or request deletion after account closure, reach out through any of the channels below. Our team handles data requests separately from general account queries, so flag your message as a privacy request and we will route it to the right person. Responses follow the timeline set out in our internal data-handling process.

Email Support Send your data request to our support address with your registered phone number and the subject line 'Privacy Request' so it reaches the right queue without delay.
Live Chat Open the chat widget from any page in your account dashboard. Mention it is a privacy matter and the agent will escalate it rather than handling it as a standard account query.
Account Dashboard Log in, go to Account Settings, and look for the Data and Privacy section. From there you can download a summary of the information we hold on your profile.

Questions About Your Privacy at 35bd

These are the questions we get most often about how we handle account and payment data. If your question is not here, the live chat route above will get you a direct answer from the team.

We collect your name, mobile number, and the payment method you link — JazzCash, Easypaisa, or Raast. Device and session data is also logged automatically for security purposes.

No. Payment wallet numbers are treated as financial-grade data. We do not share them with advertisers or unrelated third parties under any circumstances.

Financial records are held for the period required under applicable rules in supported regions. Non-financial profile data is deleted once the mandatory retention window closes.

Yes. Email us or use live chat with 'Privacy Request' in the subject line. We will compile and share a summary of your account data within a reasonable response window.

Log in and go to Account Settings to edit basic profile details directly. For changes to your registered payment method or verified identity, contact support through live chat or email.

We use session cookies to keep your login active across mobile and browser. Non-essential analytics cookies can be disabled from your account preferences without affecting wallet or payment functions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.